Stylus while drawing and drag-dropping fails to complete operation, breaks line and drops objects.

[Igor0390]

I'm a graphic designer and use HP Spectre x360 Convertible 15-ch0xx from 2017, current notebook is already second. Previous I lost in accident and because I was very happy with it I bought just the same with slightly better technical output. This (second) HP Spectre x360 Convertible 15-ch0xx I use for 3 months now and recently noted that while I drawing line usually or often cuts in several parts while drawing, in spite the fact that I never take the pan away from the screen. Same with drag and drop, when I dragging objects they often drops before my pen reach desired destination.

see video here (https://drive.google.com/open?id=1iizWXmZs9goISMBJtoWrLS6X_rNX5bah)

I never noticed such an attitude before...

Thank you for assistance.

[A4Apollo · Accepted solution]

Hey there! @Igor0390,

Try updating the BIOS and HP Tilt Pen Firmware Update to the latest version and check if it helps.

Update the BIOS using this link. Click Here

Update the HP Tilt Pen Firmware Update using this link. Click Here

Also, try the steps recommended below.

• Go to the control panel.
• In the search box type in Pen.
• Click on the Calibrate the screen for pen or touch input.
• Calibrate your active pen. 

Reinstall the original touchscreen device driver that came installed on your computer using the following steps:

1. In Windows, search for and open Device Manager.

2. Expand the Human Interface Devices heading.

3. The touchscreen device is labelled HID-compliant touch screen, or similar. Right-click the touchscreen device and select Uninstall.

4. Confirm the uninstallation.

5. Restart the computer to reinstall the touchscreen driver.

Also, refer this article to know more information about Stylus Pen Is Inaccurate or Stops Working issues. Click Here

Hope this answers your query!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Igor0390]

Hi,

Sorry for delay with reply.

Pen somehow started to work better without any activity form my side.

But I tried to update the BIOS using that link. Update went through but after reboot and windows login immediately appeared blue screen with an error message, saying that "we are collecting data and will restart your computer".

So, I don't know whether BIOS update was successful or not.

As to Pen update, I see that this update require pairing, but my pen does not require any pairing and there is no pen in bluetooth devices list.

Thank you for assistance.

Igor.

[Echo_Lake]

@Igor0390

Thank you for posting back. 

Have you tried restarting the computer? Are you able to login to windows desktop?

What happens when you start your computer?

Keep me posted!