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Sudden drop in performance

HP Recommended
HP Envy Laptop
Microsoft Windows 10 (64-bit)

Up until yesterday, my laptop ran perfectly, ran games in ultra graphics at 60+fps etc. I put the laptop to sleep and on waking it up again, found that those same games only ran at 1-5 fps and the laptop would freeze when on sites such as chrome. Have tried full reset of Windows 10, scanned for viruses, used a vacuum cleaner to try to get rid of dust in vents, updated drivers, fiddling around with intel XTU but nothing's changed. When running these games, CPU and memory are displaying as only being 50% used and GPU is more like 5%. Don't think any updates happened between putting it to sleep and waking it up yesterday.

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HP Recommended

@Mistridin Welcome to HP Community!

 

I understand that a sudden drop in performance

 

I have a few steps to identify and resolve the issue: 

Common causes of slow system performance: 

  • Not enough free disk space or disk errors. 

  • Applications that require a lot of system resources. 

  • Too many tasks running at the same time. 

  • Nonessential graphic features. 

  • Not enough memory. 

  • Overheating due to intensive graphic applications or dust in vents. 

  • Running multiple instances of anti-virus software. 

Microsoft Fix it Solution to automatically improve system performance 

To automatically improve system performance, click the Microsoft Fix it Solution: 

MS Fixit 974820 

Turning off nonessential graphical features to improve system performance 

Graphical features and programs can use a lot of system resources. 

Turning off these features can improve system performance. 

This section explains how to adjust visual effects for best performance and how to disable Windows Aero. 

Adjusting visual effects for best performance 

Disabling Windows Aero 

  

The best way to resolve the issue is by following the steps by step, HP Guided Troubleshooter:  

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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