Sudden patches on laptop screen.

[VigneshBordikar]

I have an HP NOTEBOOK 15 with config. 

Amd A8, 4GB ram, AMD Radeon R5 m3300 GPU and 256 gig SSD. While working on the device I suddenly noticed that there were few pinkish patches on my PC screen... Plz help me out .. very urgent.

Thanks.

Patches look like this 👆

[Riddle_Decipher · Accepted solution]

@VigneshBordikar Here's what you need to do, to identify the issue and resolve it accordingly:

• If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest attaching an alternate monitor to your device and creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help: 

Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

If the issue appears on the diagnostics, it could again, determine a hardware failure,

If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here

P.S: Welcome to HP Community 😉

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[VigneshBordikar]

Hi,

I HAVE DIAGNOSED THE PC AND THE END RESULT IS THAT ITS AN HADWARE ISSUE.. I HAVE TO REPLACE THE LED.. CAN U PLZ LET ME KNOW THE PRICING OF ORIGINAL HP DISPLAY ?? RESOLUTION: 1366*768 HD DISPLAY 60HZ REFESH RATE. LAPTOP MODEL : HP NOTEBOOK 15 AF108AX... THNX

[The_Fossette]

@VigneshBordikar

I recommend you contact support and they will be able to assist you with the price.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!

[VigneshBordikar]

Hi there ... i dint find any contact number to contact HP