Sudden screen burn in

[Intub8]

Within the last week I have been getting a screen burn in effect , it is temporary and goes away but will return after the laptop is on for a short time. I have tried lowering the brightness and use a screen saver. Last night I watched a 10 minute you tube video and was able to see the video borders burned in on other websites. Any suggestions? My laptop is no longer under warranty.

[DavidSMP]

Hi @Intub8,

Thanks for visiting the HP community. 🙂 A very good day to you! 🙂 I read the post regarding issues with burn ins on the display of your computer which is intermittent. I will be delighted to assist you here. 🙂

You’ve done an excellent job on diagnosing the issue from your end. Superb effort and spectacular research were done as well. 🙂 Kudos to you on that score. 🙂 . I take it as a privilege to share this platform with you. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a software or Windows update?
• Did you try installing the video drivers on the computer?
• Please let me know the complete model# of the computer to assist you better.

For now please try these steps:

• Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that states delete the software for this device.
• Then restart the computer and update the bios chipset and graphic drivers from this link: http://hp.care/2syreDe and follow the on-screen instructions.
• This should do the trick for you.

• Also, delete the existing power plan and reset all power plans to factory defaults from power options by following the steps from this link: http://hp.care/2rUUbXB

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a superb week ahead. 🙂  

[Intub8]

Product name:HP Pavilion Notebook
Product number:N5R61UA#ABA

I initially suspected a driver or windows update issue so I checked the update history. The only recent update was HP-HID driver about two weeks prior to the issue. I did a complete system restore and brought the computer back to day 1 status however the screen burn-in still occurs. I installed the july 2017 updated bios however my system still shows BIOS:F.77-12/18/2015. I appreciate any advice you can give me. 

[DavidSMP]

Hi @Intub8,

I reviewed the post comprehensively. You've displayed great effort, commendable troubleshooting skills and excellent attitude to try and resolve the issue. Kudos to you for a job well done. 🙂 There is more to it than meets the eye like loose cable connections. So please contact HP phone support to get the computer repaired.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

It has been an absolute privilege to share this platform with you and I thank you for the same. I genuinely hope the issue gets resolved and the computer works great without hassles. 🙂 Trust me I've done all I can to assist you by keeping your best interest in mind. At least we figured out that the issue could be hardware related after exhausting all software related options. We worked as a team. 🙂

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Do take care, stay healthy, keep smiling big and have a blessed year ahead. 🙂

Cheers!

[bvdl1ngen]

How can a driver ever fix a screen burnin?