Sumaptics WBDI Fingerprint Reader - SPI 093

[TahseenUllah]

Sumaptics WBDI Fingerprint Reader - SPI 093

[Deep_World]

Hi @TahseenUllah,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

To better understand the issue, could you please provide a few more details?

1. Are you seeing any error messages when you try to use the fingerprint reader?
2. Does the fingerprint reader fail completely, or does it only sometimes not recognize your fingerprint?
3. Which Windows version are you using (Windows 10 or 11)?
4. Did the fingerprint reader ever work on this laptop, or has it never functioned?
5. Have you recently installed any Windows updates or driver updates before the issue started?
6. Have you checked Device Manager > Biometric Devices to see if the reader appears or shows a warning symbol?

Troubleshooting steps to try

1. Update or reinstall the fingerprint driver

• Open Device Manager > Biometric Devices
• Right-click the Synaptics WBDI Fingerprint Reader → Uninstall device
• Restart your laptop
• Windows should reinstall the driver automatically. You can also check HP Support for the latest Synaptics driver for your model.

2. Run the Windows Hardware Troubleshooter

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Hardware and Devices
• Run the troubleshooter and follow the prompts.

3. Check Windows Hello settings

• Go to Settings > Accounts > Sign-in options
• Make sure Fingerprint recognition (Windows Hello) is set up correctly
• Try removing and re-adding your fingerprints

4. Check for Windows Updates

• Sometimes fingerprint issues are caused by pending updates
• Go to Settings > Update & Security > Windows Update and install any available updates

5. BIOS / Firmware Updates via  https://support.hp.com/in-en/drivers 

• Visit your HP laptop’s support page
• updated the  BIOS or firmware update for your model, as fingerprint reader issues are resolved this way.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World