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‎10-24-2015 08:48 PM

HP Recommended

Sir Paul, the setup does not start automatically. Do I need to start the setup manually? 

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‎10-24-2015 09:02 PM

HP Recommended

The installation of sp61715.exe still failed. It still showed BSOD error 116, and still points to atikmpag.sys. I don't know why does this keep showing. There was never any problems before, and I don't know if it's a faulty video card.

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‎10-24-2015 09:30 PM

HP Recommended

A bad AMD GPU could be a possibility.

 

The original driver I posted should have worked continuously without problems.

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‎10-24-2015 10:02 PM

HP Recommended

I posted my problem on the other forum, and they're suggesting I install them separately. I've also seen this thread https://community.amd.com/thread/180667. Do you think this can help, or maybe check more solutions?

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‎10-25-2015 03:35 AM

HP Recommended

Hi:

 

At this point you can try anything and see what happens.

 

You have nothing to lose.

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‎10-26-2015 01:56 AM

HP Recommended

Hi, I want to update you about the installation of the graphics drivers. Right now, I am running on standalone Intel graphics. I tried to install the latest AMD drivers today, and during the installation, I encountered another BSOD, and once again it points to atikmpag.sys. I don't know what I can do to fix this. Do you think I must contact HP support now?

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‎10-26-2015 07:12 AM

HP Recommended

Hi:

 

If your notebook is not under warranty, HP technical support will charge you a very high price to help you -- probably more than the notebook is worth.

 

I am leaning toward the AMD GPU being damaged.

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‎10-28-2015 08:35 AM

HP Recommended

Hi. Is it possible to replace the GPU at least? If I couldn't get it done by myself, I'm open to sending it to a repair center, which may charge me to an equivalent of at least a hundred bucks. I'm not sure yet, I'm still finding other options on how I can fix this.

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‎10-29-2015 01:10 PM

HP Recommended

Hi:

 

The entire motherboard would have to be replaced.

 

IMO, it would be more cost effective for you to purchase a different notebook rather than sinking a couple hundred dollars into repairing that one.

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‎04-25-2017 03:27 AM

HP Recommended
Hi, I have the same issue and i am following te exact same steps as u said. Well, it asks for a reboot after uninstalling the intel driver and the amd driver. Should reboot it or will it cause problems? and can u also briefly explain what these drivers mean and how they are used. THanx.
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