Synaptic Touch Pad - lost in upgrade - drivers replaced and not functioning with Win 11 Pro Updates.

[catchall]

I've spent over 14 hours dancing with this.

The system is a 2022 HP  17-cp1000     with 12 g  ram.

I wanted to do the upgrade from Win 11 home to WIn Pro .

and also wanted to add MS Office.

Things were slow - painfully slow - in the all of doing this.

The upgrade of Home to Pro - damaged some of the files on the HD.

The update never would complete.

Finally I did a thumb drive install of win 11 Pro.

My eye balls burned from yesterday's work

And today - I have spent 12 hours trying to resolve the issues.

I do not wish to loose what ground I have gained - with a reset to Windows 10 - if at all possible.

Yes, from what I gather - this machine had Win 10 on it when brand new - last year.

And was upgraded to Win 11 Home - for my making the purchase of it.

_____________________________________________________________________________.

After doing the HP testing and removing the touch pad device and drivers and re-installing -

with the latest update in Win 11.   Nothing.

Searched and found an article that told that the drivers that worked when the Win 11 home was installed - Were 32 bit Windows 10 drivers. 

The device manager - tells that the device is working - no yellow warnings - and the drivers say that all things are good with them.

Does anyone know - what or where to do a corrective action - to make this time wasting set of events come to an end?

I am out of eye ball time and energy - reading and following this and that suggestion -

That has taken me back to where I started.

This was sold as a Factory certified used machine.

No issues seem to be with it - other than the lost function of the track pad.

And I have tried every know set of steps on the first 2 pages of all the suggestions to correct this issue

coming off of the Bing search engine.   video after video after video.

Any help to be offered?

Other than plugging in a wired or wireless mouse?

[catchall]

So,

Is it possible to identify the 2 drivers that are required to bring this touch pad back alive again?

Using HP diagnostics - has no function for the bluetooth pad.

It is never found in the troubleshooter check list.

[sandytechy20]

@catchall 

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[catchall]

In the middle of this -

HP support in Mumbai -

Had me box up and send my laptop 2100 miles across the country to the west coast -

A place in Southern California.     

A 7 day transport time.

In the mean time - HP started emailing me to tell me that they had not received

my laptop - yet - and what was the hold up?

As if - there were no service centers on the East Coast of America.

It will be another 2 weeks time -

Which I guess will be alright -

But -  This whole event - was brought on - by doing an upgrade 

from Win 11 Home to Win 11 Pro.

Nothing doing - the upgrade - wiped out the ability of HP's initial system 

to identify the touch pad.

Working strictly in the HP diagnostic set of tools -

Without having gone into the Windows 11 O/S -

The touchpad was not identified as a piece of hardware - to troubleshoot.

As far as the UFEI was concerned - there was no touch pad installed.

Doing a complete - re-install of Win 11 Home - 

Did not bring about the identification of the touch pad in the hardware startup in the UFEI.

50 blood shot eye ball hours of time were spent - 

In simply attempting to bring the touch pad back alive.

And - I truly would fear - ever doing an upgrade from Home to Pro - 

Ever again.

The fixes that are offered as the usual that corrects these - are drivers, and settings.

There is NO fix offered -

To have the Touch Pad to be re-identified - as a piece of hardware in the UEFI service tool.

All the fixes - are after that - as if the touch pad is known to have been seen

and then the drivers applied to the hardware.

Not even Mumbai - HP support - knew how to fix it -

Other than by doing a full and complete system reset to factory settings.

_____________________________________________________________.

Nothing taken apart.

The case was not split.

Nothing was done to make the touch pad to loose connection to the motherboard.

And - Well - what could be done -

Out of warranty - when this happens - if it happens again.

Pay some exorbitant amount of money - for a factory system reset ?

Some how - all of this seems - so far out in left field - that I am having a hard time -

writing about it - and a harder time grasping that it happened.

Why would the touch pad - stop being identified - by simply doing an upgrade?

Why would reverting back to the original o/s not correct the core issue?

In my wildest dreams -

Why would it really be necessary to send it to HP - for a correction / reset?

Will I ever be able to do a o/s upgrade - say to the Win 12 that is coming out soon?

Or - have I bought a clunker - that always will be stuck with Win 11 Home 

And that is it?      And that is it ?

I ask you -

No one knows much about it.

Yet they make a splash about - they know what to do to fix it.

None of the people I talked with - knew what to do - to correct this issue.

No One.

The splash - of presentation is that they do.

They do not know much or grasp - just what the whole of all that it took to get to the point of - 

sending it 2100 miles to California - instead of 3 - 400 miles to New York, Philadelphia, Richmond, Charlotte, Jacksonville or Charleston SC.          

Is Southern California - the only service center in America?

The only one?

How can it be so?