Synaptics Touchpad not working

[ultrak]

Hi All, requesting your help in resolving the issues i am facing with Synaptics Touchpad.

Product Name: HP Notebook - 15-ay010ne (ENERGY STAR)
Product Number: X3M81EA#ABV

Operating System: Windows 10 Home Single Language 64-bit Version: 18363.752

I did a "Windows Reset - Clean Install". Below are the steps i have taken to install/update Synaptics Driver.

1.  Installed Synaptics Pointing Device Driver: 19.2.11.34
2.  "Windows Update" updated to: 19.3.31.31

• Am I required to install the factory installed driver and then the updates or Can i install the latest Driver from the HP Support site?111
• There are newer versions for Synaptics, but none shown in Windows Update/HP Support Assistant? Do i need to stick with the existing driver or install the latest generic versions?

Thank You.

[banhien]

@ultrak 

Please use the latest and 19.3.31.31 is the latest

Regards,

[ultrak]

Hi @Banhien, thanks for your input.

Please help me to understand some more details,

- Correct Driver is @ https://ftp.hp.com/pub/softpaq/sp81501-82000/sp81891.exe
- Do you I required to install 19.2.11.34 [not in the driver support link, but have it in my HP Recovery Manager] first and then 19.3.31.31?
- Do I required to Re-Install AMD/Intel Display Drivers after installing the Synaptics Driver?

Thanks & Regards.

[ultrak]

Hi All,

- Correct Driver is @ https://ftp.hp.com/pub/softpaq/sp81501-82000/sp81891.exe

• This is the latest driver HP provides for Windows 1703, 1803, 1903. I am on 1909 and still have 19.3.31.31. No other drivers available for download/update.

- Do I required to install 19.2.11.34  [not in the driver support link, but have it in my HP Recovery Manager] first and then 19.3.31.31?

• It is NOT required to install an old driver and update it to latest one. Latest driver CAN be installed from scratch/after a clean install.

- Do I required to Re-Install AMD/Intel Display Drivers after installing the Synaptics Driver?

• Not necessary, if we find any issues with display go ahead to re-install.