Synaptics WBDI Finger Print Reader - sgx SPI 093 Driver issue

[RomelBD]

Dear xx

After reinstalling the Windows 10 (64bit) , I cannot install Synaptics WBDI Finger Print Reader - because of the Driver issue !

after I tried downloading & installing 3 version of Synaptics WBDI Finger Print Reader from HP download center, none of them worked and I cannot use this fingerprint.

It says "

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}
The requested operation was unsuccessful."

HP ENVY 17T - bw0xxx - 2YY28AV - Windows 64bit Home - ver. 18362.267

Please HELP !

[Riddle_Decipher]

@RomelBD I suggest you follow the below steps to resolve this issue:

Step 1: Uninstall the Fingerprint reader software.

• Click on Ask Me Anything box beside the Start button.
• Type Device Manager and open device manager from the search results.
• Under the Biometric category, right-click on anything which is listed and select Uninstall.

Step 2: Restart the PC.
Step 3: Please download the latest Fingerprint reader software from this link.
Step 4: Install the software and configure your fingerprint.

Install the latest printer fingerprint drivers from this link. Click Here (also, update the BIOS, and Chipset drivers)

Also, try the steps recommended below.

Step 1. Use the Windows shortcut keys "Win + R" to launch the Run.

Step 2. Type “gpedit.msc” and then hit the Enter.

Step 3. Expand Computer Configuration and then go to Administrative Templates -> Windows Components –> Biometrics.

Step 4. Double-click it and then open the Allow the use of biometrics setting.

Step 5. Tick the Enabled option.

Step 6. Click the Apply and then OK.

Step 7. Apply the modification one more time to allow users to log on using biometrics setting.

Step 8. Restart your computer and let the modification take effect.

If the issue still persists uninstall the fingerprint drivers from device manager and install the drivers using HP recovery manager and check if it helps.

You may also refer to this support document for - HP Notebook PCs - Troubleshooting a Fingerprint Reader (Windows 8 & 10)

(Though the header is different or the link is for another device, the steps to follow will help resolve your concern & By the end of this article all the issues should be resolved)

P.S: Welcome to HP Community 😉

Let me know how that pans out,

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That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.