System screen blinking as soon as i turn on , fixes only after restart

[hemanthsingh]

HP Notebook 15s-fq1003na, Product number: 8UD82EA#ABU
Laptop screen keeps blinking as soon as its turned on, unable to use and its hard to restart also,...have to go for hard restart, After restart once it becomes stable, then i dont see any issue.  I didnt make any hardware or software changes recently,Please help me fix it.

[Elohi_NR]

Hi @hemanthsingh,

Welcome to the HP Support Community

I understand you are facing a display flickering issue with your HP Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the PC?
• Are all the drivers on HP Support Assistant up to date?
• If not please follow the document to update the drivers: HP PCs - How to Download, Install, and Use HP Support Assistant (Windows)

While you respond to that please try the below steps:

Update the BIOS & Video card  drivers to resolve this issue

• Here's the link to download and install the above updates: Click here

You may also try the following:

Power reset a laptop with a removable battery

• Turn off the computer, and then unplug the power cord.
• Disconnect any peripheral devices, and then remove the computer from any port replicator or docking station.
• Remove the battery from the computer.
• With the battery and power cord unplugged, press and hold the Power button for approximately 15 seconds.
• After you drain the capacitors, re-insert the battery, and then plug in the power cord. Leave peripheral devices disconnected.
• Turn on the computer.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Elohi_NR]

Hi @hemanthsingh,

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

[hemanthsingh]

Hello,

Firstly, apologies for delay in response.  Below is my update history and verified using hp support assistant tool and no issue found with drivers.  Please assist

[hemanthsingh]

Hi @Elohi_NR,

please assist 

[Elohi_NR]

Hi @hemanthsingh,

Thanks for your reply. This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!