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‎07-03-2025 10:24 AM - last edited on ‎07-04-2025 10:29 AM by HP Administrator

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z8AV)

HP VICTUS 16e0352ax

Product 6N1V9PA

Serial no Edited (Removed SN)

Category:
1 REPLY 1

‎07-05-2025 03:28 AM

HP Recommended

@GURURAJ11, Hello and welcome to the HP Support Community!

 

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're facing issues with your Victus by HP 16-e0352AX where the touchpad is not working and is also heating up. Let's work through this step-by-step to resolve the issue.

Perform a Hard Reset

This helps clear any temporary hardware glitches.

  1. Shut down the laptop.
  2. Disconnect the power adapter.
  3. Press and hold the power button for 15 seconds.
  4. Reconnect the power and turn on the laptop.

Check BIOS Touchpad Settings

Sometimes the touchpad may be disabled in BIOS.

  1. Restart your laptop and press F10 repeatedly to enter BIOS.
  2. Navigate to Advanced > Built-in Device Options.
  3. Ensure Internal Pointing Device is Enabled.
  4. Press F10 to save and exit.

Update or Reinstall Touchpad Drivers

If the touchpad is missing from Device Manager, it could be a driver issue.

  1. Press Windows + X > Device Manager.
  2. Look under Human Interface Devices or Other Devices for any unknown or HID-compliant devices.
  3. Right-click and choose Update driver or Uninstall device, then restart your laptop.

You can also download the latest drivers from the HP Software and Drivers page.

Check Windows Touchpad Settings

  1. Go to Settings > Bluetooth & devices > Touchpad.
  2. Ensure the touchpad is enabled.
  3. If the touchpad settings are missing, it confirms a driver issue.

Run HP Hardware Diagnostics

  1. Press Esc during startup, then F2 to open HP PC Hardware Diagnostics.
  2. Run the Touchpad Test and Thermal Test to check for hardware faults.

I hope the information shared has been useful and resolves your concern.

 

Wishing you a smooth and hassle-free experience ahead!

 

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

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