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HP Recommended
Envy 360 M-Convertable 15m-CP0011DX
Microsoft Windows 10 (64-bit)

Most of the time my ctrl and tab key do not work on the let side of my keyboard. Sometimes when I restart my computer the keys will work for a short period of approximately one minute. Any help would be appreciated.

2 REPLIES 2
HP Recommended

HI@jaydt, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps from the document:-

 

Check   BIOS is updated?

 

Check for windows update?

 

 Keyboard Troubleshooting (Windows)

 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

HP Recommended

Greetings! 

  

This message is from the HP Support team, 

  

Just needed to know if all your queries were resolved? 

  

If not, I could help you get there. 

  

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

  

Have a great day ahead! 

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