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james123456
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Message 1 of 4
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Tabletmode not working

HP Recommended
HP Envy x360
Microsoft Windows 10 (64-bit)

Hi,

 

My screen broke and so I had it replaced. Now that I got my laptop back, I cannot get the tablet mode to work on its own. For example, when folding the laptop, the keyboard and mouse are supposed to be disabled automatically after the system detects the orientation has changed. This does not happen.

 

I am 100% positive this is not a software issue and just want to know what parts I need to replace that will fix this issue. Is there a gyro / accelerometer chip that I can replace? If so, please let me know the location of this part, the part number, so I can replace it. Please let me know what hardware component this issue is related to.

 

Please I respectfully ask that you do not provide any software related responses - This issue is not related to software. I also am unable to get a hold of ANY of your support team because your portal does not even give me the option. So please, stand by your product and let me know what the actual part number is for this gyro / allerometer chip is so I can have this ordered and installed. Thank you

 

James

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praveenbv
HP Support Agent
HP Support Agent
2,875 2,874 106 140
Message 2 of 4
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Hi@james123456, Welcome to the HP Support Community!

 

Thanks for posting your question in the HP Community. A very Good Day to you.  Hope you are doing well.  I understand that you need assistance regarding enabling tablet mode and disabling the keyboard on windows 10. I’ll be delighted to assist you with this.

You’ve done some smart and awesome diagnoses also. Kudos to you for that. 

 

For better clarity, I would require more information regarding this.

Please let me know the model# of the unit.

 

Please try these steps:

1. Go to the control panel

2. Go to Display

3.Go to Adjust Resolution

4. Be sure "Allow the screen to auto-rotate" is CHECKED.

 

If this does not work Then

try this link: http://hp.care/2ihSeEb

 

Also, uninstall the keyboard in device manager and restart the computer.

 

Link 3 is a Microsoft community link that could help you: http://hp.care/2iiyzUt...

 

Link 4: http://hp.care/2iiqUFD is a third party link that is useful for checking screenshots only. Note: Please do not click on any image, link, ad or download as the link is a third-party link.

 

For further assistance please check this link: http://hp.care/2ihmtuM  which is authored by an HP Community expert and is an accepted solution.

 

this link shows you how to switch between tablet mode and desktop mode: http://hp.care/2ij5atm  

 

Finally, please also update the bios, chipset and graphics card drivers from this link http://hp.care/2syreDe and follow the on-screen instructions.

 

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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james123456
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Message 3 of 4
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I made it so clear in my original post that this is NOT related to software. Can you PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE JUST tell me the part that is in charge of the screen rotation so I know what part I need to PURCHASE from you please? It is NOT software. IT is NOT software. It's not a setting. It's not the OS. It is the HARDWARE and I just want to know what the part number is so I know what to order. This is so frustrating, I feel like I need to let everyone know on social media how incredibly infuriating this has been!

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praveenbv
HP Support Agent
HP Support Agent
2,875 2,874 106 140
Message 4 of 4
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@james123456,

 

You may order the replacement parts on the HP Parts Store, use the HP Parts Surfer to find the part number and If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal. 

  

Alternatively, I suggest you talk to HP support and discuss your options, follow the below steps to get started: 

  

1) Click on this link

2) Click on Sign-in or select the product using the below step: 

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Click on "Show Options". Fill the web-form, to populate a case number and phone number for yourself! 

  

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, here's how private messages work: Click here for details.  

 

Hope this helps! Keep me posted.  

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