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[paullalande69]

My new HP 17 in laptop won't work with my Orei split/extender but exact set up works with other HP laptop

[Max3Aj]

Hi @paullalande69, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It sounds like your new HP 17-inch laptop is not outputting a signal correctly through the Orei splitter/extender, while another HP laptop with the same setup works fine. Let's troubleshoot:

Check Display Output Settings

• Press Win + P and select Duplicate or Extend to see if the laptop detects the external display.
• Go to Settings > System > Display and check if the external monitor is detected.

Try a Direct Connection

• Connect the laptop directly to a monitor/TV without the Orei device to verify if the HDMI/DisplayPort is working.

Check Resolution & Refresh Rate

• Some splitters/extenders support specific resolutions and refresh rates.
  • Go to Display settings > Advanced display settings and ensure the resolution is compatible with your Orei device.
  • Try lowering the resolution and refresh rate to 1080p @ 60Hz.

Update Graphics Drivers

• Go to Device Manager > Display Adapters, right-click your GPU, and Update driver.
• Download the latest drivers from HP Support or Intel/NVIDIA/AMD depending on your GPU.

Test Different HDMI Cables/Ports

• Swap the HDMI cable to rule out a faulty cable.
• Try a different HDMI port if available.

Power Cycle the Devices

• Turn off the laptop, Orei splitter, and monitor.
• Unplug all devices, wait 5 minutes, then reconnect everything.

Check for HDCP or EDID Issues

• Some extenders don't support HDCP (copy protection).
• If your laptop has an option to disable HDCP in the GPU settings, try turning it off.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support