Taskbar Multiplying Issue

[Cjq77]

Hello,

I just bought a new HP Omen 17. And just 1 month from using the laptop, issues especially graphical related issues already happened. The screen, sometimes it flickers and the taskbar multiplies, which is very irritating especially for a laptop at the price tag of 5000 Australian Dollars. 

After searching the community, turns out it is not just me, several people are also experiencing this graphical issue with the same exact laptop and same exact model. And it looks like this is in Intel's graphics driver end.

I tried the following :

1. Clean uninstall the graphics driver.

2. Reinstall the graphics driver

3. SFC Scannow

4. Disk cleanup

5. Run the HP diagnostics

And nothing works. This is the post where the issue is the exact same as my issue :

Screen Display Issue with HP Omen: Multiple Split Bars on Sc... - HP Support Community - 9248174

I need help with this or I might as well just sell it again and buy another brand. (Particularly aiming for an AMD Ryzen instead of Intel)

Thank you.

HP Omen Laptop 17-CK2000NT

• Processor: Intel Core i9-13900HX
• GPU: NVIDIAGeForce RTX 4090
• RAM: 32GB
• Display: 17.3-inch QHD
• OS : Windows 11 Home

[Max3Aj]

@Cjq77, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Based on your description and the image, the issue you're experiencing, multiple horizontal copies of the taskbar and desktop icons can be caused by driver conflicts, display timing issues, or hardware acceleration bugs, particularly with hybrid graphics systems like Intel + NVIDIA.

Here’s a structured approach to resolve this issue on your HP Omen 17-CK2000NT:

BIOS Update

Ensure your BIOS is up to date, as HP often releases firmware updates to address hardware compatibility issues.

• Go to the HP Support page.
• Enter your model: HP Omen 17-CK2000NT.
• Download and install the latest BIOS update.

Disable Hardware Acceleration (Temporary Workaround)

Some apps (like browsers or File Explorer) may trigger this issue due to hardware acceleration.

• For Chrome/Edge: Go to Settings > System > Disable "Use hardware acceleration when available".
• For Windows: Try disabling hardware acceleration system-wide via Graphics Settings:
  • Go to Settings > System > Display > Graphics Settings.
  • Add affected apps and set them to Power Saving (Intel GPU) or High Performance (NVIDIA GPU) to test.

Clean Install Both Intel and NVIDIA Drivers

Even if you've reinstalled drivers, a clean install using DDU (Display Driver Uninstaller) is more thorough.

• Download DDU.
• Boot into Safe Mode, run DDU to remove both Intel and NVIDIA drivers.
• Reboot and install:
  • Latest Intel Graphics Driver from Intel’s site.
  • Latest NVIDIA Driver from NVIDIA’s site.

Check for Windows Updates

Ensure Windows 11 is fully updated:

• Settings > Windows Update > Check for updates

HP Support Assistant

Run a full scan using HP Support Assistant: HP Support Assistant | HP® Support

• It can detect and fix firmware, driver, and system issues specific to your HP device. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[Cjq77]

Hi there,

Thank you for your prompt response. As for the action, I decided to bring my laptop to the HP Service Centre. After being fixed by the technician, the error seems to stop occuring. I hope the error or glitch will not happen again in the future.

Thank you.

Regards,

Cornelius.

[Cjq77]

Hi there, 

First of all, I would like to apologise for revoking your reply as an accepted solution.

I would like to update about the screen flickering issue. After getting it repaired by a technician, the issue seems to persist. Instead, it gets worse. Looks like the screen suffer from the taskbar multiplying issue more frequent (It could happen like 5 times in an hour or every 5-10 minutes). 

I tried all of your steps and I'm sorry, none of them works. Installing older graphics drivers would revert me back to the version that it came with.

I would not expect to spend almost 5000 dollars on a laptop with such issues. Aside from the issue, it is a really great issue. This taskbar multiplying issue is really bothering me and irritating.

For the note, I updated the BIOS to F.13, and it seems like the issue started after the BIOS is updated, and it seems like it only happened when I opened Microsoft Edge. Disabling graphics acceleration did not help.

Is there any further workaround on this issue? If not, I'm so sorry I am forced to sell the laptop and buy from another brand as this kind of issue is unacceptable especially from this kind of price tag. Knowing I pass the return window date, there is nothing I can do but to sell laptop (Which I hardly believe it would be sold and people wanting it after the occurrence of this issue).  

Thank you.

[zoey7886]

Hi @Cjq77, 

@Max3Aj is away for now, however, I'm @zoey7886 and I'll be happy to help you out!

We're here to help you tackle that Taskbar multiplying issue! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards, 

[Cjq77]

So apparently, I didn't get any response from any HP agents since I have issue contacting the customer service (It says my serial number is invalid and I asked for help and got no help at all and it requires me to enter the serial number in order to chat customer service), I ended up selling the laptop and change to another brand with a more reasonable price and no errors and I couldn't be even happier.

5000-dollar laptop, for issues like this, instabilities, painful customer service and support, is a complete joke, while I get a laptop quarter of the price that is far more stable and responsive customer service.  I don't mind if it has a slower or lower-end spec, I will rather use a low-end fully functional and stable system rather than using a high-end with issues.

Just mark this issue as solved.