Taskbar Multiplying Issue

[Cjq77]

Hello,

I just bought a new HP Omen 17. And just 1 month from using the laptop, issues especially graphical related issues already happened. The screen, sometimes it flickers and the taskbar multiplies, which is very irritating especially for a laptop at the price tag of 5000 Australian Dollars. 

After searching the community, turns out it is not just me, several people are also experiencing this graphical issue with the same exact laptop and same exact model. And it looks like this is in Intel's graphics driver end.

I tried the following :

1. Clean uninstall the graphics driver.

2. Reinstall the graphics driver

3. SFC Scannow

4. Disk cleanup

5. Run the HP diagnostics

And nothing works. This is the post where the issue is the exact same as my issue :

Screen Display Issue with HP Omen: Multiple Split Bars on Sc... - HP Support Community - 9248174

I need help with this or I might as well just sell it again and buy another brand. (Particularly aiming for an AMD Ryzen instead of Intel)

Thank you.

HP Omen Laptop 17-CK2000NT

• Processor: Intel Core i9-13900HX
• GPU: NVIDIAGeForce RTX 4090
• RAM: 32GB
• Display: 17.3-inch QHD
• OS : Windows 11 Home

[Max3Aj]

@Cjq77, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Based on your description and the image, the issue you're experiencing, multiple horizontal copies of the taskbar and desktop icons can be caused by driver conflicts, display timing issues, or hardware acceleration bugs, particularly with hybrid graphics systems like Intel + NVIDIA.

Here’s a structured approach to resolve this issue on your HP Omen 17-CK2000NT:

BIOS Update

Ensure your BIOS is up to date, as HP often releases firmware updates to address hardware compatibility issues.

• Go to the HP Support page.
• Enter your model: HP Omen 17-CK2000NT.
• Download and install the latest BIOS update.

Disable Hardware Acceleration (Temporary Workaround)

Some apps (like browsers or File Explorer) may trigger this issue due to hardware acceleration.

• For Chrome/Edge: Go to Settings > System > Disable "Use hardware acceleration when available".
• For Windows: Try disabling hardware acceleration system-wide via Graphics Settings:
  • Go to Settings > System > Display > Graphics Settings.
  • Add affected apps and set them to Power Saving (Intel GPU) or High Performance (NVIDIA GPU) to test.

Clean Install Both Intel and NVIDIA Drivers

Even if you've reinstalled drivers, a clean install using DDU (Display Driver Uninstaller) is more thorough.

• Download DDU.
• Boot into Safe Mode, run DDU to remove both Intel and NVIDIA drivers.
• Reboot and install:
  • Latest Intel Graphics Driver from Intel’s site.
  • Latest NVIDIA Driver from NVIDIA’s site.

Check for Windows Updates

Ensure Windows 11 is fully updated:

• Settings > Windows Update > Check for updates

HP Support Assistant

Run a full scan using HP Support Assistant: HP Support Assistant | HP® Support

• It can detect and fix firmware, driver, and system issues specific to your HP device. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support