Terrible flickering issue

[kgreene]

Hi,

I have a 15-ch011dx HP spectre 360 and it has been working fine for a couple years. I was using it and out of the blue it starting to have terrible flickering issues. One minute it was fine, the next minute - terrible flickering. I had not done any driver updates, windows updates, software installations etc. It is the laptop display as I hooked up an external monitor to the laptop and the display is fine.

When I looked up online how to fix it, the recommendation was to upgrade bios and update graphic drivers. I did this, but the issue persists.

Any recommendations?

Thanks,

Karen

[KrazyToad]

@kgreene

Welcome to HP Support Community

I would like to help

Since you already updated the BIOS and drivers, moreover an external monitor is working fine, this is likely to be a Hardware issue with the Notebook display

I suggest you contact HP Support in your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.