The After-Sales Service team is denying the screen replacement, despite the white spots appearing.

[misal-97]

"I have an HP Pavilion 14 series laptop, for which the display has been replaced twice. The bezel has also been removed more than four times and replaced once. Despite a lengthy wait for a proper fix, the work has not met quality expectations.

Now, I am experiencing a white spot on the screen following the latest bezel and display replacement, and the team is denying responsibility. I am attaching photos for your reference."

The second image shows the screen after the technician replaced the bezel, which the technician claims is normal. HP has not responded to my questions regarding this issue.

[Raj_05]

Hi @misal-97,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support