The USB-C port on my new HP laptop won't recognize screens attached to my HP docking station.

[Jim006]

I recently purchased a new laptop, which seems to work well, but when I attach it to my HP docking station only the mouse and keyboard work. I get a message advising that the port cannot properly display video and the machine doesn't charge. I know the docking station works because I use it with other HP laptops.

[banhien]

@Jim006 

What is your HP Laptop PC 15s-fq2000 (2D120AV)  ? It could be one of the following over 150 machines

        https://support.hp.com/ie-en/product/product-specs/hp-15-f2000-laptop-pc-series/model/2100381734

For example:  HP Laptop 15s-fq2008nv

It ONLY has 1 hopeless SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

• Charge your machine,
• Connect to an external monitor with/without hub/dock/adapter (some hubs may have builtin chip to support this)

If you wish to connect 2 external monitors (only-total 3), you can use

• Monitor 1: HDMI direct cable,
• Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter

Regard

[Jim006]

Thanks for your reply, much appreciated. My machine is a 15-dy2089ms, which seems to have the USB-C type you have mentioned that won't allow for charging or display. If I look at the USB-C listed in the device manager, it is an Intel(R) USB 3.10 eXtensible Host Controller - 1.20 (Microsoft). 

You mention that some docking stations (hubs) may have a chip to address this. Do you know which ones?