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- HP Community
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- The built in camera resolution is terrible on my brand new l...

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10-16-2020 03:37 AM
I bought this laptop brand new less than two weeks ago and I am very disappointed with the built-in camera. Skype calls are so bad that anybody I talk to complains that the image is very fuzzy and the colours are blending. I get very good images from my end of the call. I have tried to tweak the camera resolution but I get very little, if any, improvement. It is so bad I wonder if it would be possible - or worth it to - upgrade the camera.
Solved! Go to Solution.
Accepted Solutions
10-18-2020 06:32 PM
Welcome to the HP support community.
You might need to uninstall the webcam driver.
To do this, open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on the Uninstall Device button.
Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)
Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.
- Go to “settings” and click on “update and security”.
- Under tab “Windows update”, click on the icon “check for updates”.
- Then once you find the pending updates install it and check.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
10-18-2020 06:32 PM
Welcome to the HP support community.
You might need to uninstall the webcam driver.
To do this, open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on the Uninstall Device button.
Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)
Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.
- Go to “settings” and click on “update and security”.
- Under tab “Windows update”, click on the icon “check for updates”.
- Then once you find the pending updates install it and check.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
10-19-2020 12:50 PM
Hi. I must mention that I really appreciate your quick response to my question. Thank you.
However I followed your advice to the letter and the camera is still exactly the same. So I took my laptop to Currys PC World Tech Experts and they had a look at it too. They had no success either. I was told that it was a known issue with these laptops. Mine is less than two weeks old and I use it for Skype and WhatsApp video calling. To make my conversations more comfortable I have bought a webcam. I may at some stage - after Covid-19 goes away - look into the feasibility of replacing the built-in camera with a better spec one.
Thanks again though as your advice has been filed away for future reference. 😁
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