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‎04-28-2017 08:35 AM

HP Recommended
Product: HP ZBook G3 17
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

The combination [fn]+ F5/F6 doesn't work.

I can't increase or decrease the brightness of the screen. Neither other combination works. Only the volume shortcut does.

 

How do I fix this?

 

Thanks.

 

Miguel

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-18-2017 03:21 PM

HP Recommended

The problem is solved. The problem was a program - TeamViewer - that quits the control of these buttons.

 

Thanks for your support, Visruth.

View solution in original post

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24 REPLIES 24

‎04-28-2017 10:26 AM

HP Recommended
Hi,


Install this: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-zbook-17-g3-mobile-workstation/8693765...

Enable action key in BIOS: https://support.hp.com/in-en/document/c02035108

Source: https://support.hp.com/us-en/drivers/selfservice/hp-zbook-17-g3-mobile-workstation/8693765


Regards

Visruth
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‎04-28-2017 11:05 AM

HP Recommended

Hi Provost,

 

I tried what you wrote, but it didn't work.

I installed the driver and tried to use the brightness function with and without Fn keys in BIOS, but it didn't work.

 

Can I do something else?

 

I can't change the brightness even with the proper menus, it does not appear to me that option.

 

 

Thanks for your support.

 

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‎04-28-2017 11:10 AM

HP Recommended


You're welcome.

In that case,
Install this: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-zbook-17-g3-mobile-workstation/8693765...

Restart system

Then this Intel graphics: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-zbook-17-g3-mobile-workstation/8693765...

Restart system

Check to see if issue is resolved.
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‎04-28-2017 11:19 AM

HP Recommended

Provost,

 

I tried but it didn't work also...

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‎04-28-2017 11:41 AM

HP Recommended


Any missing drivers in device manager?

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‎04-28-2017 04:13 PM

HP Recommended

This one:

 

Intel High Definition DSP

 

I don't know if that interfers...

 

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‎04-28-2017 09:17 PM

HP Recommended


Yes, that is Intel graphics driver you need. I've no idea why graphics driver is not getting detected and installed properly.

Try installing this: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-zbook-17-g3-mobile-workstation/8693765...

Restart system.

Try manually installing the Intel graphics driver I posted previously

http://www.addictivetips.com/windows-tips/how-to-install-hardware-or-device-drivers-manually-in-wind...
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‎04-29-2017 05:55 AM

HP Recommended

Hi Visruth,

 

I tried both, including the manual mode but it didn't work...

 

Thanks.

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‎04-29-2017 06:29 AM

HP Recommended


Which all graphic drivers are listed in Display Adapter section in Device Manager?

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