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‎04-29-2017 08:12 AM

HP Recommended

PnP-Monitor (standard)

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‎04-29-2017 08:21 AM

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Kindly provide exact product number of your laptop.

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‎04-29-2017 08:35 AM

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ProdID: Y8J68EA#AB9

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‎04-29-2017 08:46 AM - edited ‎04-29-2017 08:47 AM

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That product number doesn't yield any results in Google or HP support page.

Could you verify it again.

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‎04-29-2017 09:06 AM

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Sorry Visruth,

 

the numbers are very little... I think it is Y6J68EA#AB9

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‎04-29-2017 09:29 AM

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Thank you.

Could you install this NVIDIA graphics after installing Intel graphics driver again:
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-zbook-17-g3-mobile-workstation/8693765...

Restart system and check if function keys are working

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‎04-29-2017 09:53 AM

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Visruth,

 

it didn't work...

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‎04-29-2017 09:55 AM

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Ok, when did this issue start?

After Windows creators update?

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‎04-29-2017 10:01 AM

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This computer is from the Company I work for, it's atributed to me.

I receive it like it is right now.

Windows 10 were already installed.

 

I don't know if the problem is because of Windows 10, but the computer I had before, a Toshiba, has exacly the same problem, with Windows 10 too.

 

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‎04-29-2017 10:20 AM - edited ‎04-29-2017 10:20 AM

HP Recommended



Ok thank you.

I'm suspecting recent creators update caused this.

Is NVIDIA graphic driver not listed in Display Adapter - Device Manager after it was installed earlier?

Can you install this Intel Driver and see if brightness control function is restored:
https://downloadcenter.intel.com/download/26669/Intel-Graphics-Driver-for-Windows-15-45-?product=889...


Is there any BIOS setup options you can explore in, to enable graphics option?

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