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Solved!

The cursor of my laptop is moving by itself to the left of the screen and doesn't respond

HP Recommended
HP Spectre x360 - 13-ap0023dx
Microsoft Windows 10 (64-bit)

The cursor keeps going to the left top of the screen and remains there moving alone, I have to close my laptop and sometimes I get control again over the cursor, and when I dont I just start touching the screen to move the cursor somewhere else, sometimes that also works, but it takes a lot of time and when I fix it, it always happens again.

I cant take control of the cursor over the touch pad or touch screen

Thanks for your help!

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
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@NMunoz

 

Welcome to HP support community.

 

Check the Mouse options under control panel: 

Start → Control Panel → Mouse → Buttons tab.  

Check the box labeled "Use MS Office compatible scroll only."  

Also, check the box below labeled "Scroll in active window only." 

 
If the issue persists, attempt the below steps: 

Attempt using an alternate/external mouse.  

(If that works when the touchpad is disabled on device manager, it would mean that it's a touchpad failure, 

However, if the external mouse doesn't work either, it could be a software/driver issue). 

 

Uninstall and reinstall the drivers for your mouse: 

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled. 

  • 1.   Click on Start and type ‘Device Manager’. 

  • 2.   Click Device Manager. 

  • 3.   Click + sign next to Mouse. 

  • 4.   Right-click on mouse entry and choose "uninstall". 

  • 5.   Restart your computer. 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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I’m so happy, I finally solved the problem and I want to share it because I did everything, even reset my computer, disable the mouse, touch screen and nothing worked. I almost gave up, until I decided to  disable the compliant pen to try, and it worked!!

1.   Click on Start and type ‘Device Manager’. 

2.   Click Device Manager. 

3.   Click + sign next to Human interface devices. 

4.   Right-click on mouse entry and choose "disable device". 

5.   Restart your computer. 

 

I never use the pen, and don’t need to, so I had no problem with disabling it, since I did this, I never had the problem again!

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HP Support Agent
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@NMunoz

 

Good to know that issue is resolved.

Feel free to contact us in the future of you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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