The display is broken. Need replacement

[Ema2024]

I need your support/advice for replacing the display of laptop HP Envy x360 15-bp104ng. It has been used for 7 years.

In the bottom right corner of the screen, part of it came off and then the whole corner cracked and pieces of the screen fell. It is possible that something was affected inside and that swelled later.

As it looks now, I don't think it can be repaired. It should be replaced.

The laptop is perfectly functional and can still display with the rest of the screen, but I can no longer fold the cover because there is a risk of cracking more.

Thank you in advance

[Nal_NR]

Hi @Ema2024,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

I understand that this is a Hardware issue. But the support here is limited to software troubleshooting. However, since the unit might need repair, I would request you to contact HP Phone support who would have an option to schedule a repair as per the warranty and the issue can be fixed.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!