The problem is when adjusting the brightness, it rises to 30-60% and then goes to 0 and stops respon

[nikitos12342205]

The problem is when adjusting the brightness, it rises to 30-60% and then goes to 0 and stops responding to adjustment; sometimes the screen flickers

[Garp_senchau]

@nikitos12342205,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Update Display Drivers:

• Go to Device Manager (right-click the Start menu and select it).
• Expand Display adapters and right-click on your display driver.
• Select Update driver and follow the prompts to update.

Reinstall Display Drivers:

• In Device Manager, right-click on your display driver under Display adapters.
• Select Uninstall device and confirm.
• Restart your laptop, and Windows should reinstall the driver automatically.

Update BIOS:

• Go to the HP support website and search for your model (HP Pavilion 15-eh0000).
• Download and install the latest BIOS version.

Adjust Power Settings:

• Go to Control Panel > Power Options.
• Make sure you're using a balanced or high-performance plan, not power saver.

Disable Adaptive Brightness:

• Go to Control Panel > Power Options > Change plan settings.
• Click Change advanced power settings.
• Under Display, disable Adaptive brightness for both battery and plugged in modes.

Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update.
• Make sure your system is fully updated.

Check for Malware:

• Run a full scan with Windows Defender or another antivirus software to rule out any malicious software causing the issue.

Try an External Monitor:

• If you have an external monitor, connect it to your laptop and see if the issue persists. This helps identify if it's a hardware or software issue.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,