The right half of the Touch Screen is not working

[AngryMonkey11]

I took shipment of the Spectre x360 yesterday and noticed that half of the screen (right side when in laptop  mode or bottom half when in tablet mode)  fails to register any of my touch inputs.  It does however, accept inputs when I use a stylus pen. The other half of the screen seems to be fine.   I'm hoping that this is something that can be fixed with a driver update and not a hardware issue.  Please help.

[Mrstenter]

Hi @AngryMonkey11,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Spectre x360 right half of the Touch Screen is not working correctly. Install the latest VGA driver softpaq released as a fix for this issue from: ftp://ftp.hp.com/pub/softpaq/sp73001-73500/sp73373.exe . Just copy the link and put it in the browser address bar. Restart the Notebook after install complete.

You could  try using the Windows Update Troubleshooting tool to fix any updates that have not come through for Windows.  Please restart the Notebook twice to make sure all update have been completed!

Please let me know how this goes.

You can say thanks for trying to help by clicking the Thumbs Up below!

Thanks.

[AngryMonkey11]

Hello @Mrstenter,

Thank you, but it was determined that it was a hardware issue.  HP is actually providing me with a replacement laptop.  Much appreciated though.

[Sree0629]

HI I m Sree, I have bought a hp x360 15-br0441cl and my right side of the touch is not working . and I couldnt find any drivers on the website ,may be because the site is under maintenance.. Could you please help me out and send me some link if I could update my drivers or something?