There are 3 pink/purple dots on my screen: down and on the middle approximately

[MiaAnt]

These are the three dots.

[A4Apollo]

Hey there! @MiaAnt, Thanks for stopping by the HP Support Forums!

I understand you have display issues with your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Does the issue persist in BIOS?

As you mentioned you see three purple dots on the screen of your laptop.

If the issue does not persist in BIOS try updating the graphics driver and BIOS on your PC.

First Uninstall the graphics driver from device manager and install the latest graphics drivers and BIOS from the links below.

Update the graphics driver using this link.

Also, update the BIOS using this link.

You can try updating the drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

Refer this article to further troubleshoot display issues with your PC.

If the issue still persists in BIOS. It is certainly a hardware issue with the display on your laptop, please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Hope this answers your query!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[MiaAnt]

Hello Mr Robot, I updates the Graphics Driver and nothing happened. the same problem persisted. I have not made any change in my software or hardware on my laptop. I can see the dots all the time as long as there is a dark background. 

[A4Apollo]

@MiaAnt, Thanks for your quick response and time.

I appriciate your efforts for trying out the steps.

As you mentioned the issue still persists after updating the graphics driver. 

It looks like a hardware issue with the laptop screen, please contact HP support for service options.

Link to contact HP.

Have a great day ahead!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!