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‎12-19-2018 09:43 PM

HP Recommended
Product: HP Elitebook 830 G5
Operating System: Microsoft Windows 10 (64-bit)

Hi guys, please help me to fix this.

My notebook is having this issue: the biometric device cannot start.

biometric 1.JPGbiometric 2.JPG

 

That's the latest driver version, though I already tried with older one but that doesn't work.

13 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-25-2018 08:01 PM

HP Recommended

I'd like to update solution for this one.

Go to BIOS by press F10 key -> Security -> check the box "Fingerprint Reset on Reboot". Save changes and exit. Press F1 when prompted to confirm the fingerprint reset request.

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3 REPLIES 3

‎12-24-2018 06:04 PM

HP Recommended

I already re-imaged the notebook, the issue still persists. Do you guys have any idea?

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‎12-25-2018 08:01 PM

HP Recommended

I'd like to update solution for this one.

Go to BIOS by press F10 key -> Security -> check the box "Fingerprint Reset on Reboot". Save changes and exit. Press F1 when prompted to confirm the fingerprint reset request.

11 people found this reply helpful
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‎05-30-2019 05:05 PM

HP Recommended

The solution works

2 people found this reply helpful
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