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‎12-19-2018 09:43 PM

HP Recommended
Product: HP Elitebook 830 G5
Operating System: Microsoft Windows 10 (64-bit)

Hi guys, please help me to fix this.

My notebook is having this issue: the biometric device cannot start.

biometric 1.JPGbiometric 2.JPG

 

That's the latest driver version, though I already tried with older one but that doesn't work.

13 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-25-2018 08:01 PM

HP Recommended

I'd like to update solution for this one.

Go to BIOS by press F10 key -> Security -> check the box "Fingerprint Reset on Reboot". Save changes and exit. Press F1 when prompted to confirm the fingerprint reset request.

View solution in original post

11 people found this reply helpful
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3 REPLIES 3

‎12-24-2018 06:04 PM

HP Recommended

I already re-imaged the notebook, the issue still persists. Do you guys have any idea?

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‎12-25-2018 08:01 PM

HP Recommended

I'd like to update solution for this one.

Go to BIOS by press F10 key -> Security -> check the box "Fingerprint Reset on Reboot". Save changes and exit. Press F1 when prompted to confirm the fingerprint reset request.

11 people found this reply helpful
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‎05-30-2019 05:05 PM

HP Recommended

The solution works

2 people found this reply helpful
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