Tilt Pen nib not responding or doing much of anything

[Nat1481]

Tilt pen that came with new laptop has stopped working after about a week or two.

The eraser and eraser button works but it wont write or acknowledge the nib on the screen.

[Riddle_Decipher]

@Nat1481 Welcome to HP Forums Community!

If your system supports palm rejection technology, when the active stylus is in use, the touch screen does not respond to input from your hand. Wait approximately 1.5 seconds between using the stylus and using your finger.

If the touch screen responds slowly to input from your hand after you use the stylus, you might need to update the firmware for the touch screen.

1. Go to the HP Software & Driver Downloads page.

2. Type your model number in the Enter your HP product name, product number or serial number box, for example, HP Spectre 15-bl000 x360 Convertible PC, and then click Find.

   If a list of model numbers displays, select your model number from the list.

   The Software and driver results page for your model displays.

3. Make sure the Detected operating system is correct. If necessary, click Change, select your operating system and version, and then click Change.

4. Click Firmware.

5. If a firmware update is available for the touch screen, click Download next to the update.

6. Follow the on-screen instructions to install the firmware update.

If the pen does not write consistently while your fist or palm is touching the screen, make sure the pen tip is 5mm or farther from the point where your hand is contacting the screen.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[Nat1481]

The problem was more that the pen doesnt work whatever happens regardless of where my hand is.

[Riddle_Decipher]

@Nat1481 I recommend you follow the suggested steps, either way, if the issue persists, please check if the pen work on an alternate touchscreen device and if there's not one available, run a touchscreen test using the below steps:

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. On the main menu, click Component Tests.

4. The Component Tests menu displays.

5. Touch Screen Test - Quick interactive test to determine if the touch screen is functioning correctly. (This test is currently not available in the Windows version of the hardware diagnostics.)

   To run the test, click Touch Screen, and then click Run once.

If the test fails, please capture the 24 character failure ID and revert with the details. and if it passes, we may need to check if a windows program is conflicting with the touchscreen, try checking if it works in safe mode.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.