Tiny black dot in the middle of my screen

[Shaunrv]

Hi!

I have a tiny black dot in the centre of my laptop screen. I'm using a HP ENVY X360 - 13-ar0076au. I just got this a couple of weeks ago and its very disappointing to see this. I have all my drivers updated. 

[Riddle_Decipher · Accepted solution]

@Shaunrv Here's what you need to do, to identify the issue and resolve it accordingly:

• If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help: 

Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

If the issue appears on the diagnostics, it could again, determine a hardware failure,

If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here

P.S: Welcome to HP Community 😉

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

[Shaunrv]

Hi guys,

None of the information was helpful. I ran all the diagnostics as well. The black dot is persistently there. I will be bringing my computer down to an HP service centre for something more personalized. You guys are great! Thanks for the tips. Though it was not helpful for me now, perhaps when something similar were to happen again in the future, I'd try them out as well. 

[Riddle_Decipher]

@Shaunrv I appreciate the update, and thank you for your kind words,

Let us know if you need anything else, take care and good luck with the service center.