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‎10-28-2019 07:54 PM

HP Recommended
Product: HP Chromebook 14
Operating System: Chrome OS

The touchpad is no longer working. Only on Chrome OS. 

2 people had the same question
1 REPLY 1

‎10-31-2019 09:11 AM

HP Recommended

@nchase4

 

I understand your concerns and would like to help

 

If your Touchpad stops working, try these steps:

  • Make sure there is no dust or dirt on the touchpad.
  • Press the Esc key several times.
  • Drumroll your fingers on the touchpad for ten seconds.
  • Turn your Chromebook off, then back on again.
  • Perform a hard reset.
  • If you have more than one account on your Chromebook, delete the account that has problems with the Touchpad, then re-add the account.

If the issue persists please perform a Factory Reset. You can follow the instructions in this Link: https://support.google.com/chromebook/answer/183084?hl=en

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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