Touch Screen issue, only lower and side areas are working

[KeninWeHo]

I recently had my cracked screen replaced at service center location recommended on the HP support website. The location UBreakIFix replaced my screen but now the touch screen is erratic. Sometimes things click open that I didn't click. 

I ran the Touchscreen test and only portions of the touch screen are working. See attached photo.

The UBreakIFix store stated there is nothing I can do about it and I should just turn off the touchscreen. 

I am not happy with that answer. I tried all the steps in the troubleshooter, updating drivers, bios, reset etc.

How can I get this working again. I already paid for a replacement screen and repair.

[KrazyToad · Accepted solution]

@KeninWeHo

Welcome to HP Community

I have gone through your Post and would like to help

I will escalate your case to HP's Regional Escalation Team

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Thank you

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[KeninWeHo]

This is in reference to conversation 38213867.

Sending again since I received a message stating that a system migration was taking place. Not sure if I need to reply to this post or create a new one.

The UBreakIFix store replaced the screen, but the touch screen issue did not go away. It works around the outer edges only. I asked the store representative to send me the part # of the screen they used so you could confirm compatibility. They said they would email it to me but that has not happened.

What would you recommend on how to proceed to get this fixed?