Touch Screen issue

[ComMaeng]

Hi,

I have not been able to use touch screen for a while now. Today, I tried all the ways listed on this help community to get it up and going again.  When I tried to test the touch screen under component testing when restarting the computer in safe mode, I did notice that I was only able to touch the blocks on the left upper corner and reveal only 1/4 of the hp logo blue screen.

I"m out of warranty, and I didn't know if this was a software issue? or is it hardware? 

Thank you!

[Jeet_singh]

@ComMaeng,

Thank you for posting your query on HP Community,

The best way to identify if this is either a hardware or a software issue is by checking if the Touch is working on BIOS screen

(Accessed by tapping on F10 while restarting the computer). 

If it works on bios, it's a software issue: In this scenario, I would suggest here is to reinstall the display drivers, along with this I would suggest here is to update the Bios and Chipset drivers from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

If the issue persists, Attempt to run a test using the HP hardware diagnostic tool, 

The touchscreen test can be reached by following the below steps:

NOTE: If the touchscreen test option is still absent then please download and install the HP UEFI Hardware Diagnostics menu via this link.The laptop needs to be restarted once the installation is complete. Then you may once again try to run the hardware tests.

• Shutdown the laptop.

• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

• On the main menu, click Component Tests.

Figure : Selecting Component Tests from the main menu

• The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.

Figure : Sample list of Component Tests

• Inside the component test, you should see an option for the Touch Screen Test - Quick interactive test to determine if the touch screen is functioning correctly. To run the test, click Touch Screen, and then click Run once.

Alternatively, I would suggest you go through the steps suggested in the support document for - HP PCs - Troubleshooting Touch Screen Issues (Windows 10, 

Let me know how it goes for further assistance!

That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

[ComMaeng]

Hi,

Thank you for your reply. So, it was the hardware test I ran and didn't realize it. I am only able to get feedback from only 1/4 of the screen (upper left part).  I don't see any physical damage on the screen glass itself and the display is perfect, but I do see that the rubber edge around the glass is chipped off at 2 of the bottom areas.  Could this possibly cause it to not work? 

Where does hp recommend to fix it? and perhaps an estimated cost to repair?

Thank you!

[Jeet_singh]

As this is a hardware issue, please reach out to the HP Support in your region regarding the service options for your computer.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!