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‎09-10-2022 07:46 AM - last edited on ‎09-10-2022 10:07 AM by Retired

HP Recommended
Product: HP ENVY x360 - 15m-cn0012dx
Operating System: Microsoft Windows 11

I have not been able to use my touch screen for about 2 months. After I upgraded to Windows 11 it has been a problem. I have uninstalled, deleted the drivers, checked for updates and installed all of them. the HID ELAN EZ Touch Filter has an exclamation point in it. When i search for driver updates it says I am up to date and that it's working properly, it's not!

 

Can anyone please help me?

 

Thank you all for your time.

Category:
1 REPLY 1

‎09-17-2022 02:48 PM

HP Recommended

Hi @ShoshiB

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing touchscreen-related issues on your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

 

I would suggest you please use the link below and follow the steps. Once done, let me know the outcome of it: CLICK HERE

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
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