Touch Screen not working, need the driver please!

[Carl_Green]

Dear HP,

I cannot get my touchscreen to work consistently, and recently it has stopped working altogether

I tried to do a "clean reboot" which locked me out of the system until I managed at last to find the correct password to get back in.  I could not fully undo what I had done but my touchscreen didnt work well afterwards

I rectified this problem by uninstalling the HID compliant touch screen driver which, after restarting, would sometimes reinstall and the touch screen would work.  After I uninstalled a few other hidden drivers (I cannot remember all of these) the touch screen would not reinstall.  I have since tried to reboot Windows (but kept my files) and it still doesnt work.

First of all, is there any way in which I can be sent the HID Compliant Touch Screen driver as I think by installing this is would hopefully work

If not, if I was to reboot Windows but delete all apps, documents and settings, would this reinstall the lost drivers and allow the touch screen to work?

Kind Regards,

Carl

[DavidSMP · Accepted solution]

Hi @Carl_Green,

Good Day. A warm welcome to the HP community. I reviewed the case regarding touchscreen and Windows issues.  Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

For better clarity, and to assist you correctly, I would require more information regarding this:

• Did this happen after a software or windows update?
• Please let me know the complete model# or product# of the computer to assist you accurately.

For now please try these steps:

• Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that states delete the software for this device.
• Then restart the computer and update the bios chipset and graphics drivers from this link: http://hp.care/2syreDe  Select the country and type the product# of the unit. Then follow the onscreen instructions.
• Then check if the issue gets resolved.

• If it does not, then follow all the relevant steps from this guided troubleshooter http://hp.care/2j6u9kE  to troubleshoot touchscreen related issues.
• Now check if this resolves the issue.
• If it continues, and touchscreen diagnostics pass from the guided troubleshooter, then perform a system recovery to factory settings from this guided troubleshooter link: http://hp.care/2ykkhqS for performing a recovery.
• This should fix the issue for you.

If the recovery partition is not working, then contact HP phone support to order recovery media for the computer.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how it goes.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[Carl_Green]

Hi David,
Thank you for your time and solution. After my message I changed my settings so I didn’t have to put my password in to unlock my computer every time it went into standby mode. The touch screen started working again shortly afterwards!! I can only assume I just needed to be patient after resetting it and reinstalling all updates.
Thank you again for your help,
Carl

[DavidSMP]

HI @Carl_Green,

I reviewed the post. Thanks for the quick reply. I was not able to respond right away as I had logged out for the day. I am extremely glad that the issue has been resolved after the updates and the reinstallation of the OS. You've displayed brilliant efforts great technical competence and infinite patience to try and resolve the issue. Kudos to you for a job well done. 🙂

It has been an absolute privilege to share this platform with you and a terrific experience to work with you, I genuinely hope the product works great and stays healthy for a long time. Now trust me I've done all I can to assist you by keeping your best interest in mind. 

if my information helped then to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a super year ahead. Stay healthy and smile big. 🙂