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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎11-03-2017 12:40 PM

HP Recommended
Product: HP Pavilion 11-h000 x2
Operating System: Microsoft Windows 10 (64-bit)

Dear HP,

 

I cannot get my touchscreen to work consistently, and recently it has stopped working altogether

 

I tried to do a "clean reboot" which locked me out of the system until I managed at last to find the correct password to get back in.  I could not fully undo what I had done but my touchscreen didnt work well afterwards

 

I rectified this problem by uninstalling the HID compliant touch screen driver which, after restarting, would sometimes reinstall and the touch screen would work.  After I uninstalled a few other hidden drivers (I cannot remember all of these) the touch screen would not reinstall.  I have since tried to reboot Windows (but kept my files) and it still doesnt work.

 

First of all, is there any way in which I can be sent the HID Compliant Touch Screen driver as I think by installing this is would hopefully work

 

If not, if I was to reboot Windows but delete all apps, documents and settings, would this reinstall the lost drivers and allow the touch screen to work?

 

Kind Regards,

 

Carl

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