Touch Screen on laptop no longer works

[anmera]

I have no idea what to do at this point. my touchscreen on my laptop worked fine, up until the cloudstrike update happened is when it massively impacted my laptop. I had to reset my PC 3 times for it to get it to OK working conditions. I've looked in every forum, to it to 2 repair shops, checked device manager, updated BIOS, Updated and uninstalled Updates from Windows, downloaded all sorts of touchscreen drivers off of Microsoft's catalog. I've done just about all I can to get the touch screen to work and nothing. I want my touchscreen back I just don't know what else to do. is there any tips I'm missing?

[zoey7886]

@anmera, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding touchscreen issue on your laptop! 

We're thrilled to have the opportunity to assist you and provide a solution.  

You’ve already gone above and beyond with troubleshooting, so let’s take a fresh approach and see if we can get your touchscreen back up and running.

Here are a few things we can try:

Check HID Touchscreen in Device Manager

• Open Device Manager (Press Win + X and select Device Manager).
• Look under Human Interface Devices (HID) for HID-compliant touchscreen.
• If you see it:
  • Right-click and select Enable (if it's disabled).
  • If it's already enabled, try Uninstall Device, then restart your laptop. Windows should reinstall it automatically.
• If it’s missing, let me know, and we’ll dig deeper.

Run HP Hardware Diagnostics for Touchscreen

• Turn off your laptop.
• Press Power + F2 repeatedly to enter HP Diagnostics.
• Select Component Tests > Touchscreen Test and follow the steps.
• Does it recognize any touch input?

Check Windows Tablet Mode Settings

• Go to Settings > System > Display > Tablet mode and make sure it’s set to Use the device as a tablet when needed.
• Sometimes, Windows mistakenly disables touch functionality in desktop mode.

Roll Back or Reinstall Touchscreen Drivers

• If you recently updated Windows, try rolling back the touchscreen driver:
  • In Device Manager, right-click HID-compliant touchscreen > Properties > Driver tab > Roll Back Driver (if available).
• If rolling back isn’t an option, uninstall the driver and restart the laptop.

Check HP Support Assistant for Updates

• Open HP Support Assistant (or download it from HP’s website).
• Check for any pending firmware or driver updates related to input devices.

BIOS Settings & Reset

• Restart your laptop and press F10 to enter the BIOS.
• Look for Advanced > Built-in Device Options and make sure Touchscreen is enabled.
• If nothing helps, consider resetting BIOS to default settings.

Since you’ve already tried a full reset, if none of these steps work, we might need to check if the update affected your hardware at a deeper level. Let me know what happens after these steps, and we’ll figure out the next move together.

Looking forward to your update! 😊  

Take care, and have an amazing day!  

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Regards,