Touch pad isn't working as I plugged in the charger

[_R_S]

the cursor starts to jump as soon as I plugged in the original charger and hp support didn't call me even if they had told me that they are scheduling a call for me this is ridiculous if mine problem remains the same I will lodge a case in the consumer forum soon 

[Anand_Andy]

Hi @_R_S,

Welcome to the HP Support Community

I understand you are facing a touchpad issue with your HP Pavilion 15.6 Inch Gaming Laptop PC 15-Ec2000. Not to worry I will help you to get a resolution to resolve the issue.

Update the BIOS, Chipset & Touchpad drivers:

• Here's the link to download and install the above updates: Click here

Perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

If the issue still persists, then you may try the steps mentioned in this document: Keyboard, Mouse, TouchPad, and ClickPad issues

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!