Touch screen driver deleted after windows update

[ATUL266]

After a regular windows update HID-touch screen driver got auto deleted. Now my touch screen is not working. Also i am not able to find the driver from hp website please help

[Max3Aj]

@ATUL266, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I'm sorry to hear about the trouble with your touch screen driver. Let's try to resolve this issue together. Here are some steps you can follow:

Check for Windows Updates:

• Sometimes, Windows updates include driver updates that might resolve the issue automatically. Go to Settings > Update & Security > Windows Update and check for updates.

Restart Your Laptop:

• A simple restart can sometimes fix driver-related issues.

Device Manager:

• Open the Device Manager by right-clicking on the Start button and selecting Device Manager.
• Look for the Human Interface Devices category and see if the HID-compliant touch screen is listed. If you see a yellow exclamation mark next to it or it's missing, the driver might be the issue.
• Right-click on the HID-compliant touch screen entry (if available) and select Update driver. Choose the option to search for drivers automatically.

HP Support Assistant:

• If your laptop came with HP Support Assistant pre-installed, you can use it to check for driver updates specifically for your HP model. 
  HP Support Assistant | HP® Support

Download Drivers from HP Website:

• Visit the HP support website.
• Enter your laptop's model number and select your operating system to find the latest touchscreen driver. Download and install it manually.

System Restore:

• If the touch screen issue started recently after a driver update or software installation, you can try using System Restore to revert your laptop to a previous state when the touch screen was working correctly.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support