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- Notebooks
- Notebook Video, Display and Touch
- Touch screen flickering, jumping around and opening tabs

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12-31-2021 12:44 PM - edited 12-31-2021 12:57 PM
Got this laptop for my daughter around a year and a half ago. Unfortunately the screen flickering, jumping around and closing tabs to the point my daughter can't use her laptop. She is getting ready(or trying to with a malfunctioning laptop) for her upcoming exams.
I've seen a similar post and went through all the trouble shooting,nothing changed. In that post it was said that the problem is most likely a hardware issue. Is there anything i can do? I can't afford to pay for a new laptop or to replace the screen.
Many thanks for any advice .
Model Number:14-dh0525sa
01-01-2022 02:20 PM
Sorry, but there are no options available to fix this that are not very expensive. This is a video hardware issue and involves eithe the screen or the video chip, or both -- both of which cost a LOT to replace.
You can try connecting an external monitor to see if that is usable -- and while that will cost something -- it will be a LOT less than the repair costs.
I am a volunteer and I do not work for, nor represent, HP
01-03-2022 02:54 PM
Thanks for your reply. Surely if it's a hardware issue HP needs to do something about it. I didn't pay hundreds of pounds to only able to use the laptop for a year and a half. I've seen other posts with the same issue so I am not the only one experiencing this.