Touch screen lagging

[Keran1237]

I have a Spectre x360 late 2017 edition with the 8th gen U series cpus. My device is about two months old and i have an issue with the touchscreen. It is lagging. For example, whenever i try to scroll down a page using my fingers on the touchscreen , it scrolls down very jaggedly and not at all fluidly as i believe it should. Apart from that, my pen input is also lagging, whenever i try to write down my notes using the pen included in the box with my model, it lags and it results in missing bits of input on the screen. What is the problem here?

[A4Apollo · Accepted solution]

Hey there! @Keran1237, Thanks for stopping by the HP Support Forums!

I understand when you use the touchscreen on your PC it responds very slowly.

Don't worry I'll try to help you out.

Did you make any hardware or software changes on your PC?

Is the touchscreen working in BIOS?

Please provide the product number of your PC to assist you better.

As you mentioned when you use the touchscreen on your PC it responds very slowly.

Try updating the touchscreen drivers and BIOS and touchscreen drivers on your PC and check if it helps.

You can update the drivers using HP support assistant.

Refer this article to know more information about using HP support assistant.

Also, Please try few steps recommended below.

In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touchscreen device is labeled HID-compliant touch screen, or similar. Right-click the touchscreen device.
If the option to enable the device is included in the menu, click Enable.

Reinstall the original touchscreen device driver that came installed on your computer using the following steps:
In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touchscreen device is labeled HID-compliant touch screen, or similar. Right-click the touchscreen device and select Uninstall.
Confirm the uninstallation.
Restart the computer to reinstall the touchscreen driver.

Also, try the steps recommended below.

If the issue still persists after trying out the steps try the steps recommended below.

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

Refer this article to further troubleshoot touchscreen issues with your PC.

If the issue still persists try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about using HP support assistant.

If the solution provided worked for you, please mark accepted solution for this post.

Hope to hear from you soon!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[Keran1237]

Thank you so much! i updated my bios using the hp support assistant and now my laptop is back to its premium feeling. Just gotta get my crooked hinges fixed. THANK YOU SO MUCH for your help!!!

[A4Apollo]

Hi @Keran1237! You're welcome and thanks for your prompt response.

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great weekend ahead! 🙂