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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Touch screen not responding

Create an account on the HP Community to personalize your profile and ask a question
05-02-2020 07:00 AM
@Touch_screen Welcome to HP Community!
I understand that the Touch screen not responding.
Do not worry. I will try to fix the issue.
The touchscreen isn't working I recommend you connect an external keyboard to your tablet and check if that works,
Although if the touchscreen works periodically, use the below steps:
If Windows cannot open to the Start screen, you can still use Reset your PC to permanently remove all personal files, the software you have installed, and then return the computer to factory settings. To do this, you need to open the Choose an option screen.
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Start your computer and press the F11 key repeatedly.
The Choose an option screen opens.
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On the Choose an option screen, click Troubleshoot.

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Click Reset your PC.

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On the Reset, your PC screen, click Next.
CAUTION:
Your personal files and settings are destroyed by performing this step. Make sure you have backed up all your important files on another drive before performing a reset. If you need help backing up your files, you might want to contact a professional data recovery service.
NOTE:
If an error displays stating Unable to reset your PC. A required drive partition is missing., resetting your PC does not work. Instead, recover your computer using the steps in Performing an HP System Recovery (Windows )

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 5 ONWARD
(By the end of this article all the issues should be resolved)
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!