Touch screen not working anymore on HP envy (HP ENVY Laptop 13-ba0xx 2020)

[Ole111]

I have an HP Envy laptop (HP ENVY Laptop 13-ba  2020) - the touch screen has stopped working.

The system info shows no touchscreen. Word is also not detecting pen input.

No pen or touch input is available for this display.

The HP assistant cannot test the touch screen.

The HID - Touch screen is not showing even when showing the hidden devices

All Windows updates are current.

If there is physical damage or connection problem would it behave this way?

Which driver I need to install from Hp?

[Ole111 · Accepted solution]

Finally the touch screen is back. What worked for me is one of the following not sure which.

disable the graphic cards from the device manger

restart

go to https://catalog.update.microsoft.com/ search for nextwindow

download extract install restart

go to the command prompt as administrator

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

enter bios from uefi

restore default settings (I believe this solves the issue)

try to restore firmware

restart

enable the graphic cards from the device manger

Touch screen is back.