Touch screen not working

[Harish_Bhabad]

My laptop touch screen is not working from last weak. kindly do the needful.

[Raj_05]

Hi @Harish_Bhabad,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP laptop's touchscreen has stopped working, here are some steps to troubleshoot the issue.

Restart Your Laptop: Sometimes a simple restart can resolve touchscreen issues.

Check Touchscreen Settings:

• Go to Settings > Devices > Pen & Windows Ink and ensure that the settings are properly configured.
• You can also check under Device Manager if the touchscreen is disabled:
  • Right-click on the Start button and select Device Manager.
  • Expand the Human Interface Devices section.
  • Look for HID-compliant touch screen. If it's disabled, right-click on it and select Enable.

Update or Reinstall Touchscreen Driver:

• In Device Manager, right-click on HID-compliant touch screen and choose Update driver.
• Select Search automatically for updated driver software.
• If updating doesn't work, try reinstalling the driver by right-clicking on HID-compliant touch screen, selecting Uninstall device, and then restarting your laptop. Windows should automatically reinstall the driver.

Run Hardware Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot.
• Find and run the Hardware and Devices troubleshooter.

Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update and check for updates. Install any pending updates.

Perform a System Restore: If the touchscreen stopped working recently, you might consider performing a system restore to revert your laptop to a previous state:

• Type Create a restore point in the Windows search bar and select it.
• In the System Properties window, click on System Restore and follow the prompts.

Check for Physical Damage: Ensure that the screen is clean and free from any physical damage or obstructions.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support