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HP Recommended
HP 15-de0002na
Chrome OS

I've had my chromebook 5 days and touchscreen not worked. Thought maybe it didn't have one but apparently its supposed to so am after some advice  pleas

1 REPLY 1
HP Recommended

@Ep4uk

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Try resetting the Chromebook to factory settings following the steps recommended below.

  • Sign out of your Chromebook.
  • Press and hold Ctrl + Alt + Shift + r.
  • Click Restart.
  • In the box that appears, click Reset and sign in with your Google Account.
  • Note: The account you sign in with after you reset your Chromebook will be the owner account.
  • Follow the steps that appear.
  • Once you've reset your Chromebook:
  • Set up your Chromebook again
  • Check if the problem is fixed

Lastly, try performing a recovery on the Chromebook.

Refer this article from Google to know more information about performing a recovery. Click Here

If the issue still persists after trying out the steps. It is a hardware issue with the PC, please contact HP support for service options. Click Here

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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