Touch screen not working

[Ep4uk]

I've had my chromebook 5 days and touchscreen not worked. Thought maybe it didn't have one but apparently its supposed to so am after some advice  pleas

[Echo_Lake]

@Ep4uk

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Try resetting the Chromebook to factory settings following the steps recommended below.

• Sign out of your Chromebook.
• Press and hold Ctrl + Alt + Shift + r.
• Click Restart.
• In the box that appears, click Reset and sign in with your Google Account.
• Note: The account you sign in with after you reset your Chromebook will be the owner account.
• Follow the steps that appear.
• Once you've reset your Chromebook:
• Set up your Chromebook again
• Check if the problem is fixed

Lastly, try performing a recovery on the Chromebook.

Refer this article from Google to know more information about performing a recovery. Click Here

If the issue still persists after trying out the steps. It is a hardware issue with the PC, please contact HP support for service options. Click Here

Hope this helps! Keep me posted for further assistance.
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