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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Touch screen not working

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08-28-2020 11:11 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Try resetting the Chromebook to factory settings following the steps recommended below.
- Sign out of your Chromebook.
- Press and hold Ctrl + Alt + Shift + r.
- Click Restart.
- In the box that appears, click Reset and sign in with your Google Account.
- Note: The account you sign in with after you reset your Chromebook will be the owner account.
- Follow the steps that appear.
- Once you've reset your Chromebook:
- Set up your Chromebook again
- Check if the problem is fixed
Lastly, try performing a recovery on the Chromebook.
Refer this article from Google to know more information about performing a recovery. Click Here
If the issue still persists after trying out the steps. It is a hardware issue with the PC, please contact HP support for service options. Click Here
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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