Touch screen stops working after flipping screen. HP Pavillion x360 11 K152-Sa

[Aeceus]

Hi there,

Until recently I have never had a problem with this PC until now. It hasn't been used super frequently so I doubt it's an issue with hardware.

So when the computer starts up the touchscreen works just fine. However if I rotate it back to tablet mode it will work up until the last 35 - 40 degrees of the rotation and when you rotate it back it will work intermitently. I.e. you can rotate it back the first time and it might work but rotating back and forth to tablet mode twice will  ensure that the touchscreen stops working.

I have tried HP Support assistant

I have tried a soft and hard reset

I have tried uninstalling/ReinStalling the Driver.

At this state I am really unsure what else I can do but i'd rather try everything before sending off for a new touchscreen. Thanks in advance.

[DavidSMP]

Hi @Aeceus,

Thanks for taking an interest in the HP Support Forums After reading your post I see that you require assistance with intermittent touchscreen issues when the notebook is folded in tablet mode. It will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting. Kudos to you on that score. 🙂

For better clarity and to assist you better I would require more information regarding this.

• Did this happen after a recent software or Windows update?

For now please try these steps

• We need to isolate the issue to being hardware or software related.
• So please run diagnostics on the touchscreen from this link: http://hp.care/2wr1AAN and look under component tests to run diagnostics on the touchscreen after rotating it in tablet mode.
• To go to diagnostics page you will need to keep tapping the F2 key as soon as the computer is powered on.
• Once you launch the diagnostics page and go to the component tests option, that is when you rotate it in tablet mode and use the touch options of the screen to navigate.
• You will need to do it 3 or 4 times to ensure you get correct results as the issue is intermittent.
• If diagnostics are present and run correctly, then you should get results right away.
• If the touchscreen diagnostics fail, then make a note of the failure code and contact HP phone support to get the computer serviced.
• Even if the diagnostics don’t run correctly or complete then the touchscreen has a hardware issue.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

If diagnostics pass, then perform these steps to uninstall and reinstall the display drivers:

• Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that states delete the software for this device.
• Then restart the computer and update the bios chipset and graphics drivers from this link: http://hp.care/2x1wEGV and follow the on-screen instructions.
• Make sure to update the Intel Integrated Sensor Solution Driver which is listed under chipset drivers.
• This should do the trick for you.
• For further assistance, you could follow this link: http://hp.care/2yqBXB6 for troubleshooting touchscreen issues.

If this does not work, then perform a Microsoft push-button reset without data loss from this link: http://hp.care/2g0Tjzs;to correct the issue.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂