TouchPad Stops Working on OMEN 16.1

[stickeytape]

I have a continuous problem with my OMEN 16.1 Laptop. 

It is only 4 months old, but since I bought it it has an issue with the touch pad becoming intermittent and non-responsive.  At this point in time I feel like returning it to HP for a refund, as a laptop of this caliber should definitely not behave this way.

I have followed all the prompts from the community to ensure the drivers and BIOS are as per the recommended on the website. But the problem persists. Only a reboot or a disabling of the touch pad and re-enabling it activates its function again for a bit, and shortly after that, it starts playing up again.  I simply cannot keep enabling and disabling the touch pad every few minutes, just so that it can be used.

Does anyone have any more ideas on this, besides rebooting, disabling/enabling and updates, as none of those are sustainable solutions to the problem.  How does one get HP involved. My HP service centers are miles away.

OS Name :            Microsoft Windows 11 Pro

Version:                10.0.22000 Build 22000
System Model:   OMEN by HP Laptop 16-b0xxx
System SKU:       4V5T0EA#ACQ
BIOS Version/Date:     AMI F.30, 2022/03/19

[ub6424]

Hello @stickeytape 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Please report your results

[stickeytape]

OS Name :            Microsoft Windows 11 Pro

Version:                10.0.22000 Build 22000
System Model:   OMEN by HP Laptop 16-b0xxx
System SKU:       4V5T0EA#ACQ
BIOS Version/Date:     AMI F.30, 2022/03/19

[ub6424]

Hello @stickeytape 

Please follow instructions ...

( 1 ) Install/Update

Intel Chipset Installation Utility and Driver

10.1.18698.8258 Rev.A

0.5 MB

May 21, 2021

Download

Intel Management Engine Interface (MEI) Driver

2108.100.0.1053 Rev.A

17.3 MB

May 21, 2021

Download

Intel Serial IO Driver

30.100.2104.1 Rev.A

0.8 MB

Sep 10, 2021

Download

Intel Thunderbolt Controller Driver

1.41.1193.0 Rev.A

18.5 MB

Sep 10, 2021

Download

Intel Gaussian and Neural Accelerator Driver

2.00.00.1097 Rev.A

0.8 MB

May 21, 2021

Download

HP PC Hardware Diagnostics UEFI

8.2.0.0 Rev.A

56.1 MB

Jun 30, 2021

Download

( 2 ) Reboot

( 3 ) Start windows <device manager>

- Locate touchpad

- Right click and uninstall device

( 4 ) Install

ELAN Precision Touchpad Filter Driver

22.2.29.1 Rev.C

2.2 MB

Mar 17, 2022

Download

( 5 ) Shutdown

( 6 ) Disconnect charger, press and hold <power> button for 30 seconds

( 7 ) Connect charger, start Notebook and test <touchpad>

( 8 ) Please report your results

[stickeytape]

Thanks for your prompts on the above troubleshooting. It does however make no difference and the problem persists.

[ub6424]

Hello @stickeytape 

Check BIOS settings if touchpad is <enabled>

Kind regards