TouchScreen not working on HP Pavilion b109-wm

[akshay-dinesh22]

Recently, while I had been trying to recover my HP b109-wm TouchSmart Sleekbook using the recovery partition of the hard drive, the power had gone out, and therefore, it had turned off (because the battery doesn't hold charges anymore). So, I had ordered a Recovery USB from HP and successfully recovered everything. But the only problem was the touchscreen. On Settings and on Device Manager, it recognizes the touch screen and all drivers are installed. But the touchscreen doesn't work at all. I had also done hardware checks on the BIOS and it didn't fix anything. Please help me!

[Riddle_Decipher]

@akshay-dinesh22 Welcome to HP Community!

Do you mean it works fine on the BIOS screen? Which hardware checks are you referring to?

To provide an accurate resolution, I need a few more details: 

• Did you check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue?
  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction and you'll need to Contact HP to have it repaired.
• Does the mouse work fine? it doesn't go around randomly clicking things does it? perhaps check with an alternate mouse to rule that out as well?

While you respond to that, I have a few more steps that should help:

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

If the Touch screen isn't appearing on the diagnostics, it could again, determine a hardware failure,

If it works on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue, use this link for details on performing the recovery: Click here

Keep us posted. Although, I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

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Have a great day ahead.