TouchSmart Screen Glitching

[SareeNotSorry]

Dots keep appearing on the right side of my screen as if an invisable finger is tapping up and down on it.  My brother in law said he thought my screen might simply be dirty, but I tried wiping it off with a soft cloth, and it still keeps doing this thing.

It's very annoying because I'll be in the middle of a task and then my computer will click on something else on the right side of my screen.

If I keep my screen tilted at just the right angle, the dots will stop appearing.

[Chimney_83 · Accepted solution]

Greetings @SareeNotSorry, 

Welcome to HP Forums and Thanks for the post. 

I understand that are facing an issue with the touchscreen on your computer. Where the screen behaves like someone is touching the screen without you having to touch the screen. 

Don't worry, I will be glad to help. 

Was there any liquid spill or induced damage on the computer?

May I know the product number of your computer? Please run HP Support Assistant on your computer to get the product details on your screen.

Recommend you to run HP Support Assistant to make sure all the drivers are updated. Click here for assistance. 

Once all the drivers are updated, please observe the computer. 

If the issue persists, please uninstall the touchscreen driver from device manager. 

To open device manager, please do a right-click on the Windows button. 

Expand human interface devices and uninstall the touchscreen.

Restart the computer and run HPSA to update the touchscreen driver. 

If the issue persists, please contact our phone support for the service options. 

Please follow the procedure mentioned below to contact our phone support. 

• Open link:  www.hp.com/contacthp/
• Enter Product number or select to auto detect
• Scroll down to "Still need help? Complete the form to select your contact options"
• Scroll down and click on HP contact options - click on Get phone number.

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.